by Michael Benidt on June 15, 2012
By Guest Writer, Gary Ujifusa
Gary Ujifusa got paid well for 28 years by a Fortune 200 company to travel and conditionally learn new things. Now, he’s retired and his travel and learning are non-conditional and unpaid. He finds this to be a great trade.
Much has been written (here and elsewhere) about Facebook’s intrusion into our lives. After reading this website’s blog article, Armed and Not Dangerous, I wondered why I was not more concerned and upset about Facebook’s “what’s in my brain” algorithms.

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by Michael Benidt on March 5, 2012
It’s Spring Training time and baseball nuts are out in force. The real nuts, however, may just be the companies like MLB.com who seem to be selling their customer service soul to social media clowns.

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by Michael Benidt on December 22, 2010
So, imagine this. Someone comes up to you in church, at your Kiwanis Club or at the annual stockholders’ meeting. Right there, in front of God and everyone, they say something really nice about you and your company. Then, without even acknowledging them, you turn your back and walk away. Would never happen, right? Wrong. And you’re probably doing it all the time.

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by Michael Benidt on November 5, 2010
We’ve shown up at a bunch of conferences over the past couple of years. Lots of them have glitz, glamour and gadflies. All of them have bad food. Even so, we’ve only been to one that truly “works.”

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Advanced Online Strategy? – Get Off
May 7, 2010A few weeks ago a card arrived in the mail. You remember mail. It’s the stuff delivered by the post office with bills and flyers for $5.99 pizzas. But here was a real, live thank-you card, with actual hand-writing and a gift enclosed. Who would send us such a thing?