Maybe there’s another reason behind Target Corporation’s disappointing financial results announced last week (TGT on the New York Stock Exchange in case you want to look it up).
Entries Tagged 'Customer Service' ↓
Target to Blogger: You Don’t Count
March 3rd, 2008 — Blogging, Information Literacy, Customer Service, Business
The Best Timesavers in Life are Free (and Invisible)
June 29th, 2007 — Cold Call, Information Literacy, Business Services, Customer Service, Search
The “Invisible Web” is that vast amount of online information about which your favorite search engine just says, “Huh?” Beyond the “Invisible Web,” however, there’s an even bigger invisible world of web sites and services that you’d just simply never know to ask about in the first place.
Click here to see a short video about GetHuman.com but don’t forget to read the rest of the article!
Re-Inventing the Customer Service Experience
March 12th, 2007 — Sales Management, Customer Service, CRM
About a year ago at 6 AM in the morning I shot an email off to the service rep that had processed my order at one of those low-cost online companies. Worth a try, I figured. Before 6:30 AM my phone rang. “Who calls me at this hour of the morning?” I wondered. It was Len from GoDaddy.com. Continue reading →
Arsons of Ideas - Saving Downtowns with the Fred Factor
January 21st, 2007 — Sales Strategies, Employee Motivation, Business Services, Customer Service
“Timothy Bishop doesn’t go out and rebuild downtowns. He is an arson who lights fires in the hearts and minds of downtown citizens.” - Pug Ostling Continue reading →
Remote, Really Remote, Assistance
January 1st, 2007 — Business Services, Customer Service
Arun worked on my computer yesterday. He quickly took a look at my problem (my Microsoft Outlook email would not open), fooled around with a few of the settings and in a few minutes had solved my problem. Arun lives in Bangalore, India. I live in Broomfield, Colorado. Continue reading →
