We can be pretty cynical about the kinds of technical arrogance we see in the computer world. But, in this case, Microsoft got it right in a big way at their Worldwide Partner Conference in Washington D. C.

So, let me ask you – when was the last time the Chief Operating Officer of Microsoft went ape about your company? And, when did it happen in the Walter E. Washington Convention Center? Yeah, happens every day, huh?

What was Kevin Turner so excited about that he closed his keynote speech with a video and salute to this particular company?

It’s Never 2 Late – Never!

He was excited enough about the potential of a Microsoft partner company called It’s Never 2 Late. He was excited about Jack York’s vision of changing the lives of older adults.

You see, as long as Sheryl and I have known Jack (gosh, over 10 years now) he’s had a single-minded drive to help senior citizens connect, enhance and empower their lives by connecting to the computer world.

Jack would never say it’s been easy. In fact, if most of us went up against the odds he’s encountered, we’d have thrown in the towel long ago.

Not Jack.

“I just know this is a good thing to do. It really does change lives and you can just see it when it works. We just need a little more technology juice behind us to make it work.”

Um, so, do you think Microsoft might just have the juice?!

Take a look at the video above. If you want to skip right to the place where Mr. Turner introduces the video about It’s Never 2 Late, just skip to the 1 hour and 39 minute mark.

With Your Head In the Cloud

The Microsoft Partner Conference was often about something called “Cloud Computing.” But, Kevin Turner ended his speech, in front of over ten thousand of their most important partners, reminding all of us that technology just has its head in the clouds if it’s not about truly serving people.

As one of the seniors, Milton Greidinger, says in the video:

“It’s like a godsend. That’s a good word, godsend.”

And, that’s a good job, Kevin. And that’s a godsend, Jack.

Google, in it’s wisdom, has decided that you can just take your crummy search words and shove them.

While writing a previous post about Facebook’s own insanities, I was looking for like-minded writers on the Internet. It’s common to do this sort of search. The most famous example is to put in a company’s name and then add the word, “sucks.” (Don’t look at me like that – we all know you’ve done it).

Watch Closely – This Affects You

What Facebook did made me want to barf, but you’ll notice in the screen shot below that Google (in it’s infinite wisdom) figured I really meant “bar” – and gave me that in every single result:

The only problem? I didn’t mean “bar” – I meant “barf.” I actually had to change my search and treat my word like a phrase (by putting quotes around the word) in order to get the results I was looking for:

Notice that Google’s first idiot results numbered 767,000, compared to the correct 4,320. Isnt’ that enough to make you crazy?

The Queen of Search

I went out looking for help with this one and called on someone who knows (and I mean really knows). Tara Calishain is the author of “Google Hacks” and earlier this year she had written Google Localizes Google Suggest, “Improves” Spelling Suggestions:

Say I’m searching for Carolynn. There are plenty of people named Carolynn. However, there are more people named Carolyn and Google will a) suggest that as the correct spelling and b) put Carolyns in my search results.

Which is just completely nuts. It’s not only nuts, but other than Tara, no one is writing about this or complaining about it! Even Tara is a bit too gracious and generous, calling it Google’s “well-meaning results.”

In response to my fulminations, she wrote back:

Hi Michael. This is Google thinking it knows what you want to search for better than you do.

Yahoo and Bing and Ask, Oh My!

So, Google thinks it knows better.

There must be something in the tech water. People with lots of specialized and abstruse knowledge drink it and it makes them arrogant and stupid.

Mark Zuckerberg drinks it regularly. AOL binged on it for years and finally ended up face down in the gutter. But, you’d never think Google would succumb to the same kind of temptation. Until now.

Thank goodness Bing, Ask and Yahoo are not following Google. I’m moving my search business over to someone who cares what I’m looking for and trusts that I know what I’m doing. I’m going to bet others will be following fairly soon.

Sell your Google stock now.

The card said:

“You recently tweeted about your ReadyTalk experience and even used the word ‘Awesome.” We appreciate your feedback and for sharing & spreading the word about ReadyTalk. Enclosed is a hard drive as a token of our appreciation.

With Regards, April.”

Wow. Just wow. That’s all we could say.

ReadyTalk.com is a Denver-based, online meeting services company. Think WebEx and GoToMeeting, only without the hassle. ReadyTalk is actually easy to use, doesn’t crash your computer and allows you to hold a webinar without the usual attendant brain damage.

We’ve conducted ReadyTalk.com webinars for the Colorado Society of Association Executives (CSAE). We’ve done a couple others for their Web Seminar Series. But, oddly we’ve never written about them on our blog.

Sure, we’ve gotten online Twitter thank-you messages back for a “tweet,” but we’ve never, ever gotten a card (and gift!) for a “tweet.” Makes you think about your online strategies, doesn’t it?!

Eat, Drink and Be Married

What do you do if you’re pretty much a 100% online company? That describes MyWedding.com. They’re an online local wedding resource, as well as a total management site for the happy couple (RSVP, email, registry, blog, etc).

They already do a great job of creating relationships online, but last week they blew it all out and invited everyone in the Denver/Colorado Springs area to show up at their new offices in Castle Rock, Colorado.

And, boy did they ever provide offline goodies – wines from Castle Rock Winery, superbly neat little gift boxes from Keltoy.com, food and excellent service from Occasions by Sandy, and on and on.

The place was packed! Photographers, florists, DJ’s, caterers, brides, grooms and every other type of wedding hob-nobber, rubbing elbows with Woody Pastorius and the rest of his welcoming crew at MyWedding.com.

Get Off of It

It made us think about online businesses. When was the last time you took your online business – and got off of it?

These days, when it comes to social media everyone wants to pitch its money making power. They tell you that if you just twerp your web site, use the right keywords and tweet 20 times a day you’ll be a success at the online game.

Ever stop to think that perhaps the real power of social media is to keep the “social” in it?

Pretty sure ReadyTalk and MyWedding have. What about you?

The press is oh so fond of focusing on the numbers and percentages of unemployment – and this repetition of gruesome statistics can demoralize even the most dedicated job searcher.

The deflating result is that we begin to think, “How will I ever get the kind of job that will fulfill me?”

The Opposite Problem

Consider this. There are tons of unfilled jobs in this country. The challenge is to put the right people, with the right skills, into those jobs.

Sounds easy, right? And, in this age of computer databases and 1/10th-of-a-second Google searches, what could possibly be the problem? Obviously, technology is the answer, right?

“Putting Folks to Work”

Well, maybe not. Say hello to Michelle Diaz. Her job is, as she herself describes it, “putting folks to work.” She doesn’t work for the government. She’s doesn’t work for a non-profit. She works for a company that actually makes money putting YOU in the right job.

Michelle is the Regional Vice President for Spherion Staffing Services. She covers four states and any number of local offices that generate 75 million real live American job-placement dollars.

Motivational Job Hunting

The way Spherion makes its money (and keeps its investors happy – look for SFN on the New York Stock Exchange), is to help employers match the right people to the the right job openings. This matching process, it turns out, is only partly about skills.

When we talked to Michelle, she told us:

“We can interview for skills, but the right match is mostly about getting to the bottom of the question of motivation.” 

And, guess what, it turns out that computers just aren’t all that good at plumbing your true motivations. It still takes people like Michelle, and the folks who work for her, to do that.

Don’t Beg Uncle Harry

So, if you are looking for a job, before fixing your résumé, before buying a new suit and even before calling up Uncle Harry at the factory, you need to get your head on straight.

What you need to know is that there ARE jobs and that companies ARE looking for you. You just need to find the right kind of agents who will not only match your skills, but also get to the bottom of your motivations.

That’s what we liked about Spherion. They “put folks to work.” And that has a nice ring to it, don’t you think?

Editors Note: As always on this blog, we do not accept referral or affiliate fees from any of the companies or resources we write about.

We bumped into Charlotte’s Stallings again this week out on the speaking trail. We hadn’t seen her for some months and it has been almost 11 months now since we wrote about her in Run, Charlotte, Run!!

We chatted for a short time before she zipped off to the airport. We didn’t have the heart to tell her that the valuable information she had learned from her trusted fellow speakers in the National Speakers Association Linkedin Group had been washed down the drain.

Discussions Held Hostage by LinkedIn

Here’s the problem. Smart, savvy speakers are asking their group (in this case the National Speakers Association Group on LinkedIn) if they know anything about a company called the International Speakers Network.

Again this week, another speaker, Shawn Kershaw, asked – “International  Speakers Network – Anybody had experience, positive or negative, with them?”

What Shawn didn’t know is that there have already been two major discussions within the NSA LinkedIn Group about the International Speakers Network.

Yes, Charlotte Stallings asked the same question 11 months ago. The responses added up to the most comments ever up to that point. Almost 100% of the comments were explicit warnings, a few of which we listed in Run, Charlotte, Run!!

Then, just a couple of weeks ago, Orvel Ray Wilson asked the NSA Group about a sister company of ISN, with the same results – tons of warnings about the business practices of ISN and its ilk:

“Let’s call it like it is — Both Brenda and her last employer ISN are scam artists and we’ve all lost way too much money to them.”

“I think you get the message: Stay away. Period. Many of us learned the hard way. “

“She promised me lots of stuff at her last job, took my money and I never heard from her again.”

These two discussions are a treasure trove of warnings about this questionable company. But, they are more than that. They are not just warnings from anyone. They are warnings from current NSA members who have had first hand experience and know what they are talking about.

Poor Shawn, however, might never see these warnings. Isn’t the search function of any web site what really provides its power by saving you time? Instead, LinkedIn’s pathetic search system is keeping this information from the very group members who need it the most.

Try This at Home

Try this yourself if you are a member of the National Speakers Association LinkedIn Group (or try similar searches within the LinkedIn Groups you belong to).

To properly search within a LinkedIn Group, you must be signed in to LinkedIn and be in the “Discussion Section” of your particular group.

Take a look what happens when Shawn does her most likely search for International Speakers Network.

She gets absolutely nothing about ISN. Nada. She does get 5 results that have nothing to do with the International Speakers Network. And, it doesn’t even matter if she puts her search terms in quotation marks.

After such a search, Shawn would have no idea that at least two speakers have already asked her question – and received tons of emphatic warnings.

Oddly, if Shawn were lucky enough to do a search for the initials “ISN,” she would connect to the two most relevant results in the NSA Discussion Section that we have shown above.

This is not just odd or unfortunate. It’s a huge problem.

In order to be effective, group sites such as this need to be searchable – and effectively so. Otherwise, the same questions and the same answers will continue to recycle, and who’s going to waste their valuable time doing that?

Editors Note: We have not linked to the International Speakers Network for obvious reasons. Go there are your own peril. We have also not linked to any of the Group Discussions in LinkedIn because they will not work unless you are a member of LinkedIn (and sometimes even a member of a specific group).

As we explained in that post, MyWedding.com is moving its corporate headquarters to Castle Rock, Colorado. These days, that’s not such a big deal because Internet companies are global, not local.

However, even the good folks at an online Internet company aren’t virtual – they’re real people. And, they will be hiring real people in the area. They’ll also be interested in developing some close-by businesses relationships with those both inside and outside the wedding industry.

Did we forget customers?! MyWedding’s customer base may well be global, but the nearby customers they can actually rub shoulders with may become their most ardent advocates.

Search Locally, Think Globally

And that’s why they will want to search Twitter locally. In order to do that, they’ll want to go to the “Advanced Search” tab of Search.Twitter.com:

Here, they can search for any terms they might find useful in order to connect to Twitter members near Castle Rock. (they’ll want to search within 100 miles of Castle Rock, what is called “The Front Range” around here – all the nearby burbs, including Denver, Ft. Collins and Colorado Springs).

Using “Advanced Search,” we’ll do a search for the words “wedding” and “planning” within 100 miles of Castle Rock. You can see the result in the picture at the beginning of this article (you should do the search yourself just to get warmed up), but here’s the fill-in the blanks part that got us there:

Certainly, the gurus at MyWedding know their business and their needs much better than Sheryl and I ever could. But, even by using the most rudimentary search terms, we can turn up some surprisingly interesting contacts who might turn into new customers, vendors, partners or employees.

Nearby Wedding Planner

One of the tweets from someone who lives near Castle Rock (and includes both of our search terms) was from @DebbieOrwat. She is the owner and lead wedding consultant at savetheDate! Events.

Debbie’s got over a thousand followers, offers a profile, web link and her real name. That kind of transparency is crucial to evaluating a potential Twitter contact. As we’ve said, there are a lot of shady characters out there, but she and her company look pretty good.

She also happens to write a blog, so the folks at MyWedding.com might convince her to blog about them or partner with them in some other way. Regardless, she’s a legitimate wedding-related contact who lives near their new offices.

Potential Customer

Another Twitter member who mentioned both the words “wedding” and “planning” in a recent tweet is @kaneil. She doesn’t work for a wedding related company, but she has been mentioning (quite charmingly) her upcoming wedding and what it’s doing to her!

This is the kind of search that companies of all kinds are using to generate qualified leads. In this case, @kaneil might be interested in using MyWedding.com – especially those parts of the site that will help her organize and plan her wedding.

What About Keyshia Cole and Ryan Seacrest?

At first, it looked like our search was going to lead to a couple of celebrity weddings. Nope, because no matter what search terms you use, you’re gonna’ haul in some pretty shady stuff.

It looked like someone was re-tweeting Ryan Seacrest talking about his upcoming wedding. But, the newbie who “re-tweeted” that message seems to have invented it herself. Or, perhaps she has a thing for Ryan.

And, even though Ms. Cole has announced her upcoming wedding, there is no way to tell which, if any, of the many Keyshia Coles on Twitter are the real Keyshia Cole (a common problem on Twitter, only sometimes solved by their “Verified Account” insignia).

Keep it Complicated, Stupid

All this just means that MyWedding.com can find some great connections, but it is going to have to be pretty savvy to avoid the junk.

One way to do that is for them to target their search terms with very specific phrases or combinations of words that fit their needs and industry.

The other way, as we have seen here, is to search a much smaller geographic area. A search for the word “wedding” in Twitter would overwhelm. But, a search for the phrase “my wedding” within 100 miles of their new home office, well, now that’s another story.

There’s More to the Story

Even better? Any of these searches (even the radius location ones) can be turned into alerts that can land in your RSS reader, email or Google desktop.

(But, that’s another article – so, stay tuned).

Let’s take a recent example of some Colorado business news that might have caught your attention. The Castle Rock (Colorado) Economic Development Council just announced that MyWedding.com, a Seattle and Portland based business, will locate its corporate headquarters in their fair city.

Pretty cool news if you live in Colorado, operate a wedding oriented business, or even if you’re just looking for some positive news about the economy.

And, let’s say you’d like to see if Twitter could help you network with some of the folks related to this business story. Perhaps you’re a job hunter, a wedding vendor, or, heck, simply wanna’-be-journalists like us.

Search Twitter Like a Pro

By now, if you read this blog (Just the Guy We Need, Going Next Door for a Drink), you know you have to start your search, not on Twitter, but at their sister-search site, Search.Twitter.com. And, you likely know that you should search for:

mywedding.com colorado

That way, you’ll find anyone who has tweeted a message that includes both the words, “mywedding.com” and “colorado.”

But, here’s the problem. If you do this search, you’ll quickly see that the Twitter River is now a polluted stream, indeed. Many of the people who tweeted or re-tweeted this story are either wannabes, fruitcakes or auto-tweeters. Yes, it’s true, they now offer automatic re-tweeting programs. Ugh.

So, Look Elsewhere

The amazing thing is, you’ll find better connections by simply targeting your search terms more specifically to something like:

mywedding.com “castle rock”

Isn’t that amazing? By adding more specific terms, your results turn up no pollution and offer you five potentially cool people, companies or organizations:

Design Works – a floral supply company, specializing in weddings.

Mike Reid – a designer at the Colorado Springs Business Journal

Christian Eppers – an economic gardening expert in Highlands Ranch

Nicole McGee – of the very intriguing Colorado Stem Network

The Metro Denver Economic Development Commission

Twitter Really Can Handle That

Finally, isn’t it remarkable that while Twitter experts abound, almost none of them teach you even a smidgeon of proper etiquette?

When you refer to someone in a Twitter message, it’s best to refer to them by their Twitter handle. That provides a link and it alerts them to the fact that they were mentioned (which gives them a chance to thank you back).

In the case of MyWedding.com, their Twitter handle is “@myweddingdotcom.”

So, try your search terms combined with their handle, instead of their company name. In this case:

@myweddingdotcom colorado

@myweddingdotcom “castle rock”

@myweddingdotcom jobs

The results will show fewer goofballs and more savvy and experienced Twitter users, like the Oxford and Curtis hotels in the example below. We’re thinking these hotels host a few weddings on occasion, huh?

Yes, it’s still possible to fish for important contacts in “Twitter River” with your ole search fishing pole. But, it does take a little more work. Give it a try with better bait and let us know what your next catch looks like.

As we said in our last post about shortened URL’s -”Twitter Spam: the Long and the Short.ly of It,” – that’s not the worst of it when it comes to your safety.

Nope, it’s your friends you have to watch out for. But, it’s not their fault at all. Take a look:

We’ve followed Gene Leganza (@gleganza) for some time now. He just happens to be a mucky-muck analyst over at Forrester Research – not exactly the type of guy you’d think would send you an unsolicited invitation to his Mafia Wars family.

But, as you can see from the screen shot above, he did send me just such a private “Direct Message” message, asking me to click and join.

Not a Good Idea to Click

Just one small point. Gene never sent the message. Some sort of auto-bot did. And, there are scads of other such messages, inspiring a torrent of complaints and anger on Twitter itself (just do a search for “twitter spam” on seach.twitter.com if you doubt us).

Here’s another example of the kind that may be filling your Twitter private messages. Again, looks can be deceiving:

The Worst Thing About It

Here’s what really hurts. What do the most of the folks conclude who get these types of private messages from their followers? Yup, they blame the messenger. That’s what Twitter expert Laura Fitton  thought, before she took a second look, (screen shot at the beginning of this article).

But, Gene never did send it. And, Kim never did send it. Gene doesn’t play Mafia Wars. Kim works for the Four Seasons, not some sort of online money making scheme. But, both links will infect your computer and start sending out similar messages to your followers, without your knowledge.

Gene and Kim (and thousands of others) have had to re-jigger their Twitter accounts and send out apologies to their followers. Gene says he took the time to connect to each one privately. He told us:

What really bugs me about it is that it made me an unwitting agent of spam. It impacted my followers’ trust in me.

Complicity and Duplicity

It’s clearly time for Twitter to get serious about these sorts of scams. Thankfully, more and more conscientious and brave folks are bringing up the topic. Michael Arrington’s series of articles about the complicity of the gaming industry and social media sites should make your hair stand on end.

And a simple search on any major search engine will return thousands of results for things like “twitter spam” and “mafia wars spam.” The same searches in the News sections of those search engines will give you the latest stories – and there are many.

The same searches in the “News” sections of those search engines will give you the latest stories – and there are many.

What’s to be Done?

Wish to heck we knew. But, it’s frightening. And, it’s keeping us from clicking on most anything anymore.

Do your own research. Write your own blog posts. Become part of the discussion. This sort of nonsense has the power to bring down not just Twitter, but our entire trust in the online world.

Those fake followers are almost more of a nuisance than anything, taking up your time as you evaluate whether they’re worth it.

Diving Off the Diving Board

While those idiots and swindlers are doing their best to ruin your Twitter experience, perhaps the bigger threat to you and your computer comes in the form of those shortened URL’s.

Think about it. Does it really make sense that the bad guys know how to send spam on email but don’t know how to send it out on Twitter? In fact, the URL shortening company Bit.ly flags 2 to 3 million untrustworthy messages of its own per week!

Clicking on one of these shortened links is like diving into a swimming pool without checking first to see if it has any water.

The Future Looks Dim

Twitter says that it’s going to start testing those shortened URL’s to make sure they are safe. If they do as good a job at that as they do at getting rid of pornographers, swindlers and multi-level marketers, things sure don’t look good for the home team.

Sure, there are technical additions available that offer some extent of protection. Firefox and other browsers offer add-on’s and plug-in’s that will give you a preview of the longer links. However, those don’t assure the link is not malicious.

One of the best overviews of this topic is from Brian Krebs’ Security Fix blog in the Washington Post, “Spammers, Virus Writers Abusing URL Shortening Services.”

What it comes down to is this – Twitter has the potential to be a true national resource, acting as an ingenious social meeting place and an invaluable public square.

But, the assault on it by the by the online version of drug dealers, pimps and criminals is simply not being taken seriously enough. Right now, as I write this, you can follow the carnage by doing your own search for “twitter spam” on search.twitter.com.

With Friends Like That

But, hang on to your hats, folks, because that’s not the worst of it. It’s actually your friends you need to watch out for on Twitter – not just the spammers and the URL sleaze balls.

More about that in our next post.

Want to find out how to keep up with what’s being said about you? Head straight to a cool new Internet resource called Filtrbox.com. But first, we’d like to tell you the story behind the Filtrbox story, and why you should care.

Broadcast News

The Internet has brought vast change at lightning speed to the business world. But, perhaps the biggest and least understood is the change from “broadcast” to “conversation.”

Without going all philosophical on you, whether you like it or not, you and your business are now part of an ongoing conversation. This conversation is multifaceted and it’s happening in a multitude of online locations.

The conversation is about the changes in your industry and the latest developments in the kinds of products you sell. But, it’s more than that. Now, folks are “conversing” about you, your brand and even your own (and your employees’) performance.

This new conversation also has a dark side. Whether you are famous for your inventions, ideas, products or services more and more people want to steal them from you – or just “borrow” them for a while without your knowledge. People want your trademark, your newest product release and even your turn of phrase. Increasingly, they don’t even think of it as stealing.

Location, Location, Location

Where is all of this going on? They’re writing web articles and blogs that use your own thoughts, ideas and exact words. They’re selling rip-offs of your stuff on their web sites and copying your good ideas on their blogs. And, they’re often slamming and damning your customer service on Twitter, LinkedIn and Facebook.

How can you keep track of all this? And do you even need to? For an answer to that, just ask any company who has ignored the bloggers and Twitterers. As they can testify, conversations can grow, get out of hand and turn into firestorms.

Are the Solutions Worse than the Problem?

But, how can you keep up? How can you tune in to the first whispers of discontent? How can you know that someone is using your trademarked phrase? How can you track your competitor so closely you’ll know when they burp? Will you see them hawking your products on their web site?

Well, let’s see, you could cobble together some Google News alerts,  a sprinkling of RSS feeds, dozens of blog subscriptions, a few web site change alarms, and top it off with a smattering of newsletters. If you do this, however, you’ll have a control panel about as complex as a fighter jet. And, you’ll spend more time manning the controls than you will evaluating the information you gather.

But, what if there was one solution? And, what if the controls for all of this were simple and accessible?

1 if by Air, 2 if by Land, 3 if by Sea

The place to try out that “one-stop Internet information shop” is at Filtrbox.com. What these guys can do with their Internet listening devices should make the FBI and the CIA a little green with envy.

Unlike a lot of other forms of web and news alerts, Filtrbox covers virtually all the bases AND acts as both a search resource and an alert tool.

You can receive Filtrbox alerts in your favorite RSS reader or in your email. Or, you can ignore these types of constant notifications, go on vacation for a month, and then fiddle with the Filtrbox controls so that you quickly catch up on only the most important stuff you missed.

Tracking your company name and intellectual property? You’ll probably want to monitor all sources – mainstream news, the blog world and Twitter. Tracking a topic in your industry? You may just want to keep up with the mainstream news sources.

At the Controls

So, why is Filtrbox different? Because in one place, you can view and adjust your different topics, time frames, sources and the relative importance of those conversations in one place.

Here’s what I mean. When it comes to your company name, your own name and your trademarked phrases, I’m sure you’d like to know whenever someone says anything – both good and bad.

When it comes to keeping up on your industry’s hot topics and issues, you likely might want to know only when more important or trusted sources have something to say. In the screen shot below we’re only picking up mainstream press articles for a very, very popular term, “information overload“:

And, for all of your terms and phrases you can adjust the amount of time you’re looking at – longer for obscure topics and shorter for popular ones:

Here’s the thing, though. You’ve got to try this. There’s a free version and a free trial – giving you a chance to kick the tires and look under the hood of this remarkable tool.

Why do you even need to try? Because, as the Rolling Stones sang way back in 1965, people really are “talkin’ about you.”

Editors Note: We do not accept referral fees or payments for any sites mentioned in our blogs, speeches or workshops. We do accept “review copies” and “press passes” in order to be able to demonstrate resources and sites.